FAQs
FAQs
You can find the Safety Data Sheet (SDS/MSDS) for each applicable Kiara Sky product directly on its product page. Simply scroll down to the Product Information section and click on the SDS link to view or download the document.
You can also view all of our SDS forms by clicking here https://kiarasky.com/pages/sds.
Can’t find the form you’re looking for? Our customer service team is happy to help! Contact them here https://kiarasky.com/pages/contact-us.
Definitely! We have a few tips to help to achieve this gorgeous nail extension you’re after:
First off, when sizing the tip to the nail bed, you may find it useful to file the Gelly Tip down around the cuticle area for a better fit. All hands are different, and although KS Gelly Tips are perfectly shaped, some Gelly Tips wearers prefer the fit of the tips when they fit comfortably on their nail bed.
Second, we recommend a generous amount of Builder gel. You'll need a good amount of Builder cured to the natural nail and well as on the underside of the Gelly tip and press and hold firmly while curing. This will help seal the space between a flatter nail bed and the slight curve of the Gelly Tip.
Our Jelly Collection is an exclusive collection featuring 16 vibrant sheer (or jelly) colors to take you back to the 90’s or add a splash of fun to your life! They're what we call a "buildable sheer" which means you can do 1 or 2 coats for a sheer look or layer more coats until you get your desired vibrancy and coverage! Our Jelly Polishes are all sheer, whereas our Color Base original collection has a mix of creams, glitters, shimmers, sheers, and satins.
Absolutely! Top off your Gelly Tips with your favorite nail lacquer or gel polish color!
You can certainly shape Gelly Tips to perfectly fit your nail bed, if needed. You can also trim down your Gelly Tips to make them a little bit shorter, however, keep in mind that this could alter the appearance or the shape of your tips. We do not recommend cutting too much length off of our long Gelly Tips as this could minimize the strength.
Absolutely! We are proud to create products that are 100% cruelty-free! Beauty without cruelty is something we strongly believe in and the only guinea pigs we test on is our willing team of KS Staff!
Dip Powder’s complex bonds keep nails from chipping, discoloring, and lifting. If applied correctly, a dip powder set can last anywhere from 3-4 weeks without chipping or lifting! Pretty amazing, right?
You sure can!
Polish is heat and light sensitive, so if it’s exposed to undesirable temperatures there is a possibility that your gel polish could get clumpy and cure in the bottle. If you love our product as much as we do keep it safe from clumping! Make sure you’re storing your polishes in a dry and cool area.
We all get a little moody once in a while, right? So why not make it colorful?! There are 44 playful shades that change color based on your body temperature, your mood, the heat of your coffee cup, or even while you’re holding an ice cold smoothie. This collection is sure to be one of your absolute favorites!
- $2.75 for orders $0-$150
- $3.75 for orders $151-$250
- $4.75 for orders $251-$350
- $5.75 for orders $351-$450
- $7.99 for orders $451-$600+
KS Package Protection Updated Procedures
- Anything over $150 claimed needs a police report to be replaced.
- All claims are for replacements after delivery only. No refunds/store credit and does not cover delays
- All replacements over $150 require signature
- To report a lost/stolen package, you must contact us within 7 days from the date that it is marked delivered. All replacements are subject to validation and approval at Kiara Sky Nails’ discretion.
Sales, promotions and discount codes are valid for a limited time only. Discounts codes are not combinable with any other offer or promotion, including but not limited to any items already discounted such as sale items, custom bundles, and collections. Discount codes cannot be used during site wide sales or on orders with automatic discounts. Discount Codes are subject to any limitations set forth in the promotional offer. Promo code expires on the date indicated in the promotional offer and may expire prior to actual use of the promo code, without liability to Kiara Sky Professional Nails. Codes must be used for the intended audience and purpose, and in a lawful manner. Codes cannot be used retroactively for prior purchases. Kiara Sky Professional Nails reserves the right to modify or cancel these offers at any time. Code may not be sold, copied, modified, or transferred. Codes have no cash value.
It’s super important to remember that your Seal & Protect will activate your dip powder, but it will also activate your top coat and make it shiny! If there is too much Seal & Protect on the nail surface, the Top Coat can activate too fast and cause it to have a cloudy or matte finish. Don't worry if this is happening to you. There's a quick fix to ensure you have the shiniest finish possible, just follow these simple steps:
After filing and shaping, make sure you apply a second layer of Seal & Protect and thoroughly rub the nail with a lint-free wipe. This will push the Seal & Protect into the nail and remove any excess from the nail surface to ensure you get the shiniest top coat! If you don’t rub the nail, the Top Coat will come into contact with the Seal & Protect and activate, which can also cause your brush to harden. If this happens, simply replace your brush BEFORE returning it to the bottle, else the product inside will activate and your bottle will be ruined:(
Our drill bits come with a 3/32 inch (2.35 mm) shank — the standard size used across most nail drill machines, so you won't need to worry about compatibility.
Shipping and Returns
Yes! We ship to P.O. Boxes, APO, and FPO addresses via USPS only.
Please note that flammable liquids cannot be shipped to these addresses. This includes:
- Monomer
- Acetone
- Monomer drops
- Gel Polish Thinner
If your order contains any of these items, you will need to provide a physical street address for delivery.
We ship almost everywhere in the world! Here's a list of the countries we do ship to: Argentina, Australia, Canada, Costa Rica, Netherlands, New Zealand, South Africa, United Kingdom, Venezuela. Some countries might be excluded or require a business or a tax ID to ship to; don’t worry, we will contact you if there are any of these issues with your shipment. Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout.
PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order.
Once your order has shipped, you can typically expect delivery within:
United States: 3–7 business days
International: 10–21 business days
Delivery times may vary depending on your location, carrier delays, weather, or other unforeseen circumstances.
Please note that orders are first processed within 1–3 business days (Monday–Friday, excluding weekends and holidays) before they are shipped.
For added security, all orders over $100 require a signature upon delivery.
As soon as your order ships, you'll receive a confirmation email with your tracking information so you can follow its journey right to your doorstep. 💖
Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee unless specified at checkout.
We know you're excited to receive your Kiara Sky order, and our team works hard to get it on its way as quickly as possible!
Orders are typically processed and shipped within 3–5 business days (Monday–Friday, excluding weekends and holidays).
During sales, product launches, holidays, or other high-volume periods, processing times may increase to 5–10 business days.
As soon as your order ships, you'll receive a shipping confirmation email with your tracking information so you can keep an eye on its journey to you. 💖
Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of Shipping rates and estimated transit times please visit our Shipping Policy HERE.
Orders
We understand that plans can change! If you need to cancel your order, please contact our Customer Service team as soon as possible, and we'll be happy to check whether it's still eligible for cancellation.
We can only cancel orders that have not yet been processed. Once an order has entered processing, we are no longer able to cancel it.
If your order has already been processed or shipped, don't worry—we offer returns within 30 days of purchase, as long as your return meets the requirements of our Return Policy.
Please note that our Customer Service team is closed on weekends and holidays. Our team will respond to your message as soon as possible.💖
Once your order has been successfully placed, a confirmation email will be sent to the email address associated with your order.
If you placed your order using PayPal, the confirmation email will be sent to the email address associated with your PayPal account, which may be different from the email address entered during checkout.
If you do not receive your confirmation email within a few minutes, please check your spam or junk folder. If you still cannot locate it, please contact our Customer Service team for assistance by clicking here Contact Us | Kiara Sky.
Once an order has been placed, we are unable to make changes to it.
This includes:
Adding or removing items
Changing products, colors, or quantities
Updating the shipping address
If your order has not yet been processed, our Customer Service team may be able to cancel it. Once an order has entered processing, it can no longer be canceled.
If you need assistance, please contact our Customer Service team as soon as possible here Contact Us | Kiara Sky. We'll be happy to check the status of your order and let you know what options are available. 💖
No worries! If your order is marked as Unfulfilled, it simply means our team is still preparing it and it hasn't shipped just yet.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding weekends and holidays). During sales, product launches, holidays, or other high-volume periods, processing times may take a little longer as we work through an increased number of orders.
As soon as your order ships, its status will update to Fulfilled, and you'll receive a shipping confirmation email with your tracking information so you can follow your package every step of the way.💞
We currently accept Visa, MasterCard, American Express, Diners Club, Discover, JCB, Afterpay and PayPal.
We believe everyone should have access to salon-quality, professional products. That’s why we offer Afterpay, allowing you to shop now and pay over time with convenient installment options.
Afterpay is available for orders between $35 - $800. 4 interest-free payments, every two weeks, at checkout. All the better to get started on your own incredible nail designs! Transaction value limits apply to Afterpay purchases; $500 for customers using Afterpay for the first time, and $800 for returning Afterpay customers. Please visit https://help.afterpay.com for more information on Afterpay.
Returns
We want you to be confident in every purchase you make with Kiara Sky Nails. If you are not completely satisfied with your order, we are happy to accept returns within 30 days of purchase.
Eligible returns will be refunded to the original payment method, excluding any shipping and handling charges.
To qualify for a refund, products must be returned in new or gently used condition.
Kiara Sky Nails monitors return activity and reserves the right to limit or decline returns in cases of excessive or abusive return behavior. All returns are subject to review and approval at Kiara Sky Nails' discretion.
Please Note: Duties and fees collected are non refundable. Bundles, Collections, & Custom Bundles can only be refunded IN FULL. Partial refunds on part of a bundle or bundle items are not allowed. Replacement orders are non refundable. Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience by clicking Contact Us | Kiara Sky. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
For instructions on how to make a return, view our Online Return Center
Dip Powder
It’s super important to remember that your Seal & Protect will activate your dip powder, but it will also activate your top coat and make it shiny! If there is too much Seal & Protect on the nail surface, the Top Coat can activate too fast and cause it to have a cloudy or matte finish.
For best results, after filing and shaping, let your product dry for 15-20 seconds and follow with a dry, lint-free wipe. Then apply two thin top coats using your Top Coat #4 and you are done!
Remember: If you don’t rub the nail, the Top Coat will come into contact with the Seal & Protect and activate, which can also cause your brush to harden. If this happens, simply replace your brush BEFORE returning it to the bottle, else the product inside will activate and your bottle will be ruined.
There are a few tips and tricks you can follow to ensure your Dip Essentials last as long as possible.
1. Before closing your Kiara Sky Dip essentials, make sure you clean the lip of your bottles well with acetone or alcohol. This will help you prevent product buildup around the lid which could dry making your product nearly impossible to open.
2. Another option is to take your Nourish Oil, bottle #5, and apply it to the neck and rim of your Dip Base and Top after cleaning to make them easier to open for your next use.
Disclaimer: If your bottle is glued shut and you are unable to open it, we recommend soaking it in warm water for 10-15 minutes. If you are still unable to open your bottles, please DO NOT try to force them open. Our bottles are made out of glass and can cause serious injuries if they're forced open.
Dip Powders and acrylics might have similar polymers but we assure you, they are not the same thing! While acrylic requires monomer to activate, dip powder is activated with adhesion liquid so it has absolutely no need for monomer. Perfect for those who want a more natural alternative to acrylic and monomer.
Remember, dip powder application is MUCH thinner than acrylic application, but dip powder has the same structure and makes your nails feel like natural nails just stronger! Not to mention, dip powder application is faster than traditional acrylic.
While using the Dip Base, be sure to dust off any excess powder from the nail before applying the second coat. If powder gets onto the Base brush, it can cause the product to become gummy or stringy. Leaving the product open for too long may also cause this reaction.
For the best results, make sure to thoroughly wipe the nail dry after applying Step #3 before moving on to Top Coat #4.
Dip Powder is applied using a special Dip Base that helps the powder adhere to the nail. Once applied, the powder is hardened using our Seal & Protect liquid, so no monomer or UV/LED lamp is needed!
For step-by-step instructions, check out our full-length tutorials on the Kiara Sky Learn Blog or our YouTube channel! 💅
Learn | Kiara Sky Professional Nails
https://www.youtube.com/watch?v=tdPefMi1pqY
Dip Powder is easy to remove! Start by filing away the shiny top layer of your manicure. Then, soak your nails in acetone for 10–15 minutes, or until the product has softened.
Once softened, gently remove the remaining product. Never force or peel off the Dip Powder, as this can damage your natural nails.
Dip Powder is a finely milled acrylic powder used with an adhesion liquid instead of traditional monomer to create a lightweight, strong, and natural-looking nail enhancement.
It can be applied directly over your natural nails or used with artificial nail tips to add length. Kiara Sky Dip Powder is also formulated with added vitamins and calcium to help support strong, beautiful nails.
Gelly Tips
You technically can use dip powder with Gelly Tips, but it’s generally not recommended as the primary application method because the systems are designed to work differently.
Gelly Tips are full-cover soft gel extensions, so they are meant to be applied and finished with gel-based products. Dip powder systems are typically designed to add strength and structure to the natural nail using a base/resin that bonds with the dip powder.
When dip powder is applied over a Gelly Tip, a few issues can occur:
Adhesion may be less reliable. The smooth surface of the Gelly Tip can make it harder for the dip system to properly adhere unless the surface is thoroughly prepped.
Lifting or cracking can occur. Because the Gelly Tip and hardened dip layers have different flexibility, the dip may separate or crack as the extension flexes.
It can become too bulky. Gelly Tips already provide the nail's shape and structure, and adding multiple layers of dip can make the finished nail unnecessarily thick.
Removal becomes more difficult. You're combining two enhancement systems, which can make proper removal more time-consuming.
For the most consistent results, I would recommend using gel polish over Gelly Tips and reserving the dip powder system for natural-nail dip applications.
Removing your Gelly Tips is quick and easy! Just follow these steps:
File off the shine. Use a nail file or electric nail drill to gently remove the shiny top layer of the Gelly Tips.
File down the extension. Carefully file the Gelly Tip until only a thin layer of product remains on the natural nail.
Soak with acetone. Soak a cotton ball in acetone, place it directly on the nail, and secure it with foil—or use our Nail Removal Foils. Let the nails soak for 15–30 minutes.
Gently remove the remaining product. Once softened, gently remove any leftover product. Wash your hands and finish with cuticle oil to keep your nails and cuticles moisturized.
That’s it, bestie! You’re ready for a fresh Gelly Tips set! 💅
Yes! You can fill your Gelly Tips as your natural nails grow out. Here’s how:
Prep the nail. Lightly file the surface of your Gelly Tips and the new nail growth. Apply Prep and Primer to the exposed natural nail only.
Fill with Builder Gel. Apply Builder Gel to the grown-out area, building the nail in thin layers and curing as needed. Focus on creating a smooth transition near the cuticle and blend the product toward the tip.
Cure. Fully cure the Builder Gel according to the recommended cure time.
Finish with color. Once your fill is complete, apply your favorite gel polish and finish your manicure as usual.
And you’re all set with a refreshed Gelly Tips manicure! 💅
Click on the links below to open the Material Safety Data Sheets for all of Kiara Sky’s Gelly Tips Essentials. These documents include info on ingredients, handling and storage, and hazard identification for each of these products included in your Gelly Tips Kit!
Kiara Sky Gelly Tips are full-cover gel nail extensions designed to add length and strength to your natural nails. They’re lightweight, comfortable, and easy to apply, making them a convenient alternative to traditional nail enhancements.
With proper application, Gelly Tips can last up to 3 weeks without lifting or chipping. When you’re ready for a new set, they can be soaked off with acetone for easy removal.
Choose your favorite shape and length, customize with your favorite Kiara Sky colors, and you’re ready to create your perfect manicure!
Absolutely! You can prep your Gelly Tips without using a nail drill. Instead of filing the inside of the Gelly Tip, apply a small amount of Primer #2 to the area that will come in contact with your natural nail. Allow it to dry for 2–4 minutes, or until the inside of the tip becomes tacky.
Then, continue with the Gelly Tips application as usual. Once applied, use a buffer block to gently remove the shine from the surface of the Gelly Tip before applying your favorite gel polish or nail lacquer.
Kiara Sky Gelly Tips are applied using our Builder Gel and cured onto the natural nail with the Beyond Pro Flash Cure Mini Lamp included in your Gelly Tips Kit.
Once your Gelly Tips are applied, customize your manicure with your favorite Kiara Sky gel polish or nail lacquer!
For more information and application tips, check out our Explore & Learn section for helpful Gelly Tips tutorials and guides.
When applied properly, Kiara Sky's Gelly Tips last up to 2-3 weeks before a fill is needed!
Gel Polish
When applying Kiara Sky Gel Polish directly to natural nails, a separate base coat is not needed. Our Color Base Gel Polishes are formulated with a built-in base coat for long-lasting wear.
When applying Gel Polish over acrylic nails, a base coat is needed before applying your color.
Be sure to properly prep your nails before application for the best, longest-lasting results!